To improve the quality of services provided to our customer hereafter you find main references for different services.
- Orthokey Technical Support Center - Trouble ticket system exclusively reserved to our customers:
http://www.orthokey.com/helpdesk/ - Commercial support
http://www.orthokey.com/index.php/about-us/contacts-us
Phone: +39-055-354829 (dial 3) Fax: +39-055-3246012 - Training support - for demonstration, live surgery and educational event
http://www.orthokey.com/index.php/about-us/contacts-us
Phone: +39-055-354829 (dial 3) Fax: +39-055-3246012
TRO (Training Order Module) to order a training session.
Each training session must be booked and authorized by our training support desk. Please require training session before 15 days, and delete a training session within 7 days from the established date. Otherwise a penalty equal to 50% of the amount will be applied. - Service support - for technical assistance
http://www.orthokey.com/helpdesk/
Worldwide Technical Assistance Address: Technical Service - Orthokey Italia S.r.l. Piazza Puccini 26 50144 Firenze - Italy
Phone: +39-055-354829 (dial 3) Fax: +39-055-3246012
RMA (Return Material Authorization) to require the opening of service procedure
NOTIFICATION MODULE to notify any suggestion, request, problem and comment - General terms and conditions of sale
TERMS AND CONDITIONS OF SALE (pdf)